About Us - Phoenix Quality

Phoenix Quality delivers the disciplined inspection, containment, and rework support manufacturers rely on to keep production stable and every part on spec.

Our Solutions

Keeping production clear, controlled, and compliant

Phoenix Quality’s mission is to ensure customer success by driving effective and efficient quality control practices, while holding supply chains accountable on print compliance and capability. Guided by The Phoenix Group’s purpose-driven approach, we focus on stabilizing production, protecting customer relationships, and turning potential disruptions into controlled, documented, and compliant outcomes.

Technician inspecting and testing a mechanical component at a workbench in a manufacturing facility.

our story

Built to bring order to production when it matters most

Worker wearing gloves, safety glasses, and a knit cap using a handheld tool at a workbench with plastic bins, containers, and equipment in a factory workspace.

Phoenix Quality was founded to bring structure and clarity when manufacturers face the most pressure. We saw how a single defect or undocumented variation could disrupt entire schedules, so our teams respond quickly, assess with discipline, and restore confidence before issues spread.

Over time, our capabilities expanded to support more complex programs, tighter customer requirements, and operations where compliance and documentation carry significant weight.

As part of The Phoenix Group, Phoenix Quality plays a critical role in an integrated supply chain network that helps OEMs optimize cost and maintain industry-leading quality metrics. Our quality assurance services keep supply streams compliant, production operational, and brand reputations protected.

Differentiators

What sets Phoenix Quality apart

Rapid Response in High-Risk Moments

Quick stabilization of supply populations and containment of suspect material to prevent issues from reaching downstream operations.

Standardized Inspection Discipline

Consistent methods and sorting processes that maintain accuracy through screening operations, reducing the risk of quality breaches.

Clear, Traceable Documentation

Real-time quality data, part tracking, and cost information structured to meet OEM, Tier-1, and regulated reporting needs.

Controlled Containment and Rework

Nonconforming parts are isolated and corrected through controlled workflows that restore confidence in the supply chain.

Alignment With OEM and ISO Requirements

Repeatable and dependable documentation practices, utilizing modern data reporting tools that accommodate the stringent demands of industry standards.

Work With Us

leadership

Where experience meets operational insight

Our leadership team brings the industry know-how, discipline, and judgment needed to guide quality operations in environments where accuracy and response time matter most.

Gary Sherman

President/CEO

Phoenix Group

Bryce Durham

Vice President

Phoenix Quality

Jeremy Harris

Sales & Project Management

Phoenix Quality

Jocelyn Thompson

Business Administration Manager

Phoenix Quality

Certifications

Committed to quality and compliance

Phoenix Quality maintains disciplined inspection, documentation, and containment standards to ensure every engagement meets the expectations of OEMs, Tier-1 suppliers, and regulated industries.

ISO 9001:2015 Certification

IATF 16949 support experience through OEM/Tier-1 programs

Supplier quality recognition awards

Worker wearing safety glasses operating a computer at a testing station while viewing data charts on two monitors inside a factory floor workspace.

Workbench with suspended chain hoists, tools, and mechanical components set up inside a warehouse with storage racks and pallets in the background.

"The Phoenix Group has been our strategic logistics partner since 2005. Their Columbus, IN assembly operations manage an extremely important part of our business with an automotive customer. They provide a true turnkey solution that ensures we exceed our customer’s quality, cost, and delivery expectations."

Robert Hill, President & CEO

Alps Alipine North America, Inc.

"Phoenix Technologies designed and manufactured the components for our custom Cobot workstation, seamlessly integrating AI Vision System and a PLC-driven safety system. They supported us at every step of the process and delivered the project on time and budget."

Plant Manager

Major Manufacturer

"We can focus on our true business and let Phoenix do what they're good at. We've saved millions...but the soft costs (less wasted labor hours, increased morale, etc.) are the most valuable part of this relationship."

Grady M., Vice President

Allison Transmission

“Crown’s partnership with Phoenix for the past 12 years has helped us grow our business and serve our customers, effectively and successfully.”

Jessica A, Sales Support Manager

Crown Packaging Corp.

“Over the past 20 years, our partnership with Phoenix Assembly has grown into an integral part of our business success. What began as a straightforward relationship with Phoenix Assembly providing warehouse services, has evolved to include logistics, assembly and test operations among others for significant and sustained growth for both organizations.”

Peter Geddes, Executive Director of Procurement

Alps Alpine North America, Inc.

“Phoenix’s focus on collaboration and transparency supports our commitment--the right material at the right time.”

Paula R, Project Leader

Eaton

"We were very impressed and pleased with Phoenix Technologies designs, customized cobots and installation of assembly lines at our facility."

Vice President

Automative Assemblies Company

Customers